Our Policies
Privacy Policy
How we collect, use, and protect your personal data in compliance with applicable data protection laws.
Legal
Privacy Policy
Effective Date: 3/21/2026
1. Information We Collect
We collect information you provide directly to us, such as your name, email, phone number, tracking-related details, and messages submitted through our forms.
2. How We Use Information
We use your information to provide shipment services, respond to support requests, send shipment updates, improve our platform, and maintain security.
3. Cookies and Analytics
We use cookies to remember your preferences, improve site performance, and enhance user experience. You can choose cookie preferences when visiting the site.
4. Data Sharing
We do not sell your personal data. We may share limited data with trusted service providers necessary to operate logistics, communications, and technical infrastructure.
5. Data Security
We apply reasonable technical and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure.
6. Data Retention
We retain information only for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
You may request access, correction, or deletion of your personal data by contacting our support team at support@primeroute.com.
8. Policy Updates
We may update this policy from time to time. Changes become effective when posted on this page.