Our Policies
Payment Policy
Our accepted payment methods, billing cycles, and financial terms for all PrimeRoute services.
Legal
Payment Policy
Effective Date: 3/21/2026
1. Standard Payment Terms
At PrimeRoute, our goal is to provide transparent and straightforward billing for all logistics services. For individual clients and non-account holders, all shipping charges must be paid in full prior to the dispatch of cargo. We do not dispatch shipments on a 'cash on delivery' (COD) basis for transportation costs unless explicitly arranged under a specialized corporate contract.
2. Corporate Credit Accounts
High-volume shippers and established businesses may apply for a PrimeRoute Corporate Account, which offers flexible billing options, including Net-15 or Net-30 payment terms. Applications require a credit check and trade references. Invoices are generated weekly or monthly based on the agreed terms. Failure to remit payment within the agreed timeframe may result in account suspension, the holding of current cargo in transit (exercising a carrier's lien), and the application of late fees (1.5% per month on outstanding balances).
3. Currency and Exchange Rates
All standard quotes and invoices are issued in US Dollars (USD). If you are paying via an international bank transfer or a foreign credit card, your bank or card issuer will determine the exchange rate and may apply international transaction fees. PrimeRoute is not responsible for these third-party fees or currency fluctuations between the time of quotation and payment.
4. Additional Charges & Adjustments
Initial shipping quotes are based on the weight, dimensions, and descriptions provided by the client. PrimeRoute reserves the right to audit the physical shipment upon receipt at our facility. If a shipment exceeds the declared weight or dimensions, additional freight charges will apply. These must be paid before the shipment continues its journey. If cargo is held at our facility or a destination port due to unpaid duties, missing documentation, or an unreachable receiver, storage fees will accrue daily and must be cleared prior to final delivery. As detailed in our Customs Policy, import duties and taxes are billed separately by customs authorities and are the responsibility of the receiver (unless DDP is requested). PrimeRoute may require an advance deposit to cover anticipated customs fees for certain destinations.
5. Billing Disputes
If you believe there is an error on your invoice, you must notify our billing department in writing at support@primeroute.com within 14 days of the invoice date. Please provide the invoice number, tracking code, and a detailed explanation of the discrepancy. You are still required to pay the undisputed portion of the invoice while the disputed amount is under review.